RWD V-Twin Privacy Policy

RWD V-Twin Privacy Policy

Effective Date: 9/4/2025

At RWD V-Twin, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or opt into our SMS or email communications.

1. Information We Collect

When you interact with our store, we may collect the following information:

  • Personal Information: such as your name, billing/shipping address, phone number, and email address when you place an order.

  • Payment Information: processed securely through Shopify or third-party payment gateways (we do not store full credit card details).

  • Device Information: including your IP address, browser type, and operating system, which helps us improve site performance.

  • SMS/Messaging Information: if you opt in, we collect your mobile number (and may also associate it with your name, purchase history, or preferences).

2. How We Use Your Information

We may use your information for purposes including:

  • Processing orders, payments, and shipping.

  • Sending order confirmations, updates, and service notifications.

  • Providing marketing communications (email or SMS) with your consent.

  • Improving our store and customer experience.

  • Responding to customer service inquiries.

We never sell, rent, or share your personal information with third parties for their own marketing purposes.

3. Consent

  • By providing personal information to complete a purchase, you consent to its collection and use for that specific transaction.

  • For marketing communications (email or SMS), we ask for your explicit opt-in consent.

  • You may withdraw your consent at any time by clicking “unsubscribe” in an email, replying STOP to an SMS, or contacting us at info@rwdvtwin.com.

4. SMS Messaging Policy

If you opt in to our SMS program, you agree to receive text messages related to:

  • Order updates and service notifications.

  • Promotions, special offers, and product announcements.

Message Frequency: Varies by activity, purchases, and preferences. Standard message and data rates may apply.

Opting Out: Reply STOP to cancel. Reply HELP for assistance.

We may continue sending required non-marketing messages (such as order confirmations) even after opting out of marketing texts.

5. Shopify and Payment Processing

Our store is hosted by Shopify Inc., which provides our e-commerce platform. Your data is stored securely through Shopify’s databases, protected by firewalls.

6. Third-Party Services

We may use third-party providers (e.g., payment gateways, shipping partners) to process transactions. These providers only collect and use your information as needed to perform their services.

If you proceed with a transaction involving a provider located outside your country, your information may be subject to the laws of that jurisdiction.

When you leave our site or are redirected to a third-party website, their privacy policies apply.

7. Security

We follow industry best practices to protect your personal information. Credit card data is encrypted via SSL and stored using AES-256 encryption. While no method is 100% secure, we comply with all PCI-DSS requirements.

8. Cookies

We use cookies to improve your browsing experience. These may include:

  • Session cookies (to track your cart and site navigation).

  • Analytics cookies (to measure site visits and performance).

  • Preference cookies (to save login or checkout details).

You can manage cookie preferences in your browser settings.

9. Age of Consent

By using this site, you confirm that you are at least the age of majority in your state or province, or that you have provided consent for a minor dependent to use this site.

10. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Updates will be posted here with a revised Effective Date. If our company is acquired or merged, your information may be transferred to the new owners.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

📧 dustin@rwdvtwin.com
📍 RWD V-Twin
982 N Lemon St, Orange, CA 92867