RWD V-Twin Customer FAQs

Have questions about ordering from our website? View these FAQs to have your questions answered. If you have questions that are not answered here, please contact us at info@rwdvtwin.com to connect with us directly.

We are happy to help!

General

Yes, it is one of the best investments you can make for comfort and safety.

Do your shocks leak, squeak or bottom-out, bounce or wobble in turns? It’s most likely time to look at your shocks.

Stock is barely adequate on most motorcycles. Proper suspension will make your bike safer and more enjoyable to ride. Contact RWD directly at 951.698.9495 for your bike setup.

Yes, all modern Harley’s have rear suspension.

Squeaking, leaking, bouncy or wobbly ride.

Rider preference, however, RWD position sensitive shocks can provide the best of both worlds.

RWD position sensitive shock technology allows for a smooth ride and the ability to handle more extreme conditions.

Always check your tires for wear and proper inflation then look at your shock package for wear and leaking.

Yes, lowering a bike can change the basic geometry and fitment. RWD shocks are not recommended for use with lowering blocks.

Payments

Currently we accept American Express, Apple Pay, Discover, Google Pay, Mastercard, PayaPal, Shop Pay and Visa at checkout.

Yes, any store credit that you may have accumulated can be used to complete an online purchase.

Shipping

Shipping is free for orders within the continental United States. International shipping is available but requires a custom quote for shipping costs. Contact us at info@rwdvtwin.com for more information on international shipping.

Yes, online orders can be picked up at our shop. Contact us at info@rwdvtwin.com to make arrangements.

Yes, international shipping is available pending a quote for shipping costs. Contact us at info@rwdvtwin.com to get the international shipping process started.

Yes, free shipping is available for orders within the continental United States. Fairings are excluded from free shipping offers.

Returns

Online orders can be returned with prior authorization within 30 days of purchase. Items must be new/unused, uninstalled and in the original packaging. FXRT style fairings are non-returnable. Customers pay for the return freight with insurance, and a 20% restocking fee.

Product-Related

RWD has over 38 years of developing shocks and suspension components. RWD position sensitive shocks take it to the next level!

Consult your local dealer or RWD directly. You must always maintain a balance front to rear as well as proper fitment (i.e. longer shocks have the potential to interfere with exhaust)

RWD position sensitive shocks provide comfort and performance when you need it.

Stock motorcycle suspensions can almost always be improved with RWD products.

All subject to riding style but RWD’s shocks are designed to be overkill with respect to durability and performance and have a lifetime warranty to the original purchaser.