RWD V-Twin Shipping, Returns & Warranties

RETURN POLICY, SHIPPING

We offer a 30-day return policy. All items to be returned must have RWD’s authorization within 30 days of receipt. All returns must be freight prepaid to include insurance.

All items must be returned in new/unused condition, in the original packaging and uninstalled. FXRT style fairings are not eligible for returns.

Any items returned to us will be subject to a 20% restock fee.

CANCELLING ORDERS

Orders may be cancelled by contacting RWD V-Twin at (951) 698-9495 or info@rwdvtwin.com. All cancelled orders are subject to a cancellation fee equal to five percent (3%) of the order total. This fee covers the non-refundable payment processing and transaction costs RWD V-Twin incurs when an order is placed. The fee will be deducted from your refund, and the balance will be returned to your original payment method.

Orders that have already shipped cannot be cancelled. These orders fall under our Return Policy instead. Custom, made-to-order, or special-order items may not be eligible for cancellation once production has begun.

By placing an order, you acknowledge and agree to this cancellation policy.

PRODUCT DAMAGED DURING SHIPPING

Please call us directly at 951.698.9495 OR email us at info@rwdvtwin.com within 12 hours of receipt to report any damage. Keep all the original shipping materials and please take pictures to show damage. Shipments are insured and under these circumstances would be covered by UPS terms.

IF THE ITEM IS LOST OR STOLEN DURING SHIPPING

We ship all packages with delivery confirmation and insurance. Please keep an eye on tracking. Once a package is scanned as delivered, we cannot be responsible for lost or stolen packages. No refunds will be issued by RWD V-Twin for packages scanned and shown delivered to the correct address.

WARRANTY

Our manufacturer’s warranty does not cover shipping to/from our location.

We are not responsible for any damage to the product during shipment to us. Please make sure you send in any product for warranty work as insured. With any warranty work, you will need to provide proof of purchase.

SHIPPING

Free Shipping on all orders over $99!

RWD provides free shipping within the continuous 48 states. Alaska and Hawaii are excluded from free shipping.

INTERNATIONAL SHIPMENTS

Customers are responsible for all shipping charges. Please note, shipping charges do NOT include duties and taxes. RWD has no way of calculating this on your behalf. Taxes and duties vary for international shipments and are the responsibility of the customer to work with their customs office. We utilize UPS for Canada shipments and DHL for others.